Customer-Facing Definition
Customer-facing is an adjective used to describe a hardware or software product, technology, or anything that the customer of a business deals with directly. This can include the user interface of a software application, the help desk that a customer can phone into, any mailing or other contact that a customer receives, or policies that describe how to interact with customers (since the customer will experience the effect of these policies).
Since both customers ...
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Customer Life Cycle Definition
Customer Life Cycle Definition
In customer relationship management (CRM), customer life cycle is a term used to describe the progression of steps a customer goes through when considering, purchasing, using, and maintaining loyalty to a product or service. Marketing analysts Jim Sterne and Matt Cutler have developed a matrix that breaks the customer life cycle into five distinct steps: reach, acquisition, conversion, retention, and loyalty. In layman's terms, this means getting a potential cus...
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Cybernetics Definition
Cybernetics Definition
Cybernetics is a word coined by group of scientists led by Norbert Wiener and made popular by Wiener's book of 1948, Cybernetics or Control and Communication in the Animal and the Machine. Based on the Greek "kybernetes," meaning steersman or governor, cybernetics is the science or study of control or regulation mechanisms in human and machine systems, including computers.
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Algorithm Definition
Algorithm Definition
An algorithm (pronounced AL-go-rith-um) is a procedure or formula for solving a problem, based on conductiong a sequence of specified actions. A computer program can be viewed as an elaborate algorithm. In mathematics and computer science, an algorithm usually means a small procedure that solves a recurrent problem.
Algorithms are widely used throughout all areas of IT (information technology). A search enginealgorithm, for example, takes search strings of keywords and o...
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Cluster Definition
Cluster Definition
1) In a computer system, a cluster is a group of servers and other resources that act like a single system and enable high availability and, in some cases, load balancing and parallel processing. See clustering.
2) In personal computer storage technology, a cluster is the logical unit of file storage on a hard disk; it's managed by the computer's operating system. Any file stored on a hard disk takes up one or more clusters of storage. A file's clusters can be scattered am...
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CRM (customer relationship management) Definition
CRM (customer relationship management) Definition
Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and driving sales growth. Tim EhrensCRM systems compile customer data across different channels -- or points of contact between the customer and ...
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Web Mining Definition
Web Mining Definition
In customer relationship management (CRM), Web mining is the integration of information gathered by traditional data mining methodologies and techniques with information gathered over the World Wide Web. (Mining means extracting something useful or valuable from a baser substance, such as mining gold from the earth.) Web mining is used to understand customer behavior, evaluate the effectiveness of a particular Web site, and help quantify the success of a marketing campaign...
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How to Run VMware Tools in Linux Systems
How to Run VMware Tools in Linux Systems
VMware Tools is a necessity while working inside of the VMware application. It provides increases in productivity by using features such as a fitted virtual machine window inside the application, fluidity between the VMware interface and the virtual machine itself, and others. Note: Screenshots in this article are all taken in a VM that already has VMware Tools installed, so your screen size will not look the same as mine until you have completed all the...
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Wi-Fi Definition
Wi-Fi (short for Wireless Fidelity) is a wireless networking technology that allows devices like computers, smartphones, tablets, and other electronics to connect to the internet or communicate with each other without physical cables. Wi-Fi uses radio waves to transmit data between devices and a router, typically within a local area network (LAN).
Wi-Fi operates on specific frequency bands, such as 2.4 GHz and 5 GHz, and is based on the IEEE 802.11 standards. It en...
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GIS Definition
GIS Definition
Stands for "Geographic Information Systems." GIS tools are used to gather and analyze data about the surface of the earth. The data can be used to create charts, maps, and 3D models of the earth's surface. This includes hills, mountains, trees, buildings, streets, rivers, and pretty much anything else. Sounds fun, but how is it used? Well, organizations such as the police and fire department can use the data to develop emergency routes. The government can use the data to meas...
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